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Accident Management

24 hours a day, 7 days a week, 365 days a year our dedicated claim handlers are responsible for managing every stage of the accident process, from the opening incoming call to the best outcome closure. We proactively manage vehicle recovery, estimates, repairs, replacement vehicles, insurance and legal services with solutions tailored to suit requirements. All calls are recorded for training, auditing and fraud detection processes.

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Roy Lloyd - Accident Management
Roy Lloyd - Credit Hire

Credit Hire

Roy Lloyd Limited is the North West’s leading independent credit car hire specialists to the non-fault accident market.

We have a fleet of over 475 vehicles ranging from Vauxhall Corsas to the prestigious Bentley GT Continental. We also carry specialist vans, duel control vehicles and motorcycles.

All vehicles on our fleet are less than one year old and are constantly changing to maintain a modern fleet. We also carry a large selection of different makes and models to enable us to find a perfect like for like vehicle.

Our 6000 sq. ft. head offices are based in Southport in the North West and with our London office we are able to deliver vehicles across the country every day usually within 24 hours

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Credit Repair

Placing your vehicle repair with your insurance company can lead to an unnecessarily long wait to authorise repairs. As well as this, your no claims bonus could potentially be affected and so you may have to pay for any relevant excess. By using our credit repair facility, this issue can be circumvented.

Roy Lloyd Ltd will pay any repair cost on your behalf and then negotiate with the at fault insurers. Through using the credit repair facility you will go through the claim process with minimal disruptions to your lifestyle.

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Roy Lloyd - Credit Repair
Roy Lloyd - Recovery

Recovery & Storage

With 3 specialist vehicle recovery trucks spread nationwide, we are able to recover vehicles from the scene of an accident and place them in one of our secure storage facilities. Through using our own recovery and storage facilities, you can ensure that the claim process will be much quicker, as we immediately complete an insurance approved estimate on your vehicle and instruct an engineer to look at the damaged vehicle. This allows for repairs or total loss payments to go ahead as soon as authorisation  is given by the insurance company.

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Approved Repairer Scheme

The network currently has over 100 approved workshops, to repair all types of vehicle including car, LGV, HGV and specialist vehicles. They are well placed across the UK, each with overlapping postcodes to ensure national coverage and capacity flexibility, to offer your client a local repair, wherever they are based. The network offers a full manufacturers guarantee on repairs.

The network is managed by ourselves and we are responsible for implementing, auditing and maintaining relationships with our approved repairers, using our comprehensive self-assessment scoring and the online system to monitor performance.  Every bodyshop gets an annual site visit and must display the approved repairer signage.

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Roy Lloyd - Approved Repairer
Roy Lloyd - Uninsured Loss Recovery

Uninsured Loss Recovery [ULR]

Uninsured loss recovery comprises of the things that your insurance policy would not cover for instance, your excess, any loss of income and any travel expenditures etc.

If your insurance policy is fully comprehensive, the insurance company has a duty to cover the costs of any vehicle repairs or pay you for a total loss. You may not be covered for hire charges, policy excess or loss of earnings. Our services are available to take you through the process of recovering these losses.

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