skip to Main Content is a Repair and Claims incident management solution, providing accident management and motor claims solutions to the bodyshops, fleets and insurance brokers across the UK.

We have created a service that goes far beyond current fleet and insurance broker offerings within a business model that provides a premium service without a premium price… its FREE!

By combining our forward thinking approach along with the crashcompare CRM FNOL system is in a unique position to add real value to clients’ management of their overall fleet or motor fleet portfolios.

We can provide a ‘total’ unique solution for all your fault, non fault and split liability motor incidents, as well as a complete 24-hour ‘one call’ incident management service that increases claims‘ efficiency, reduces costs and improves cash-flow. came to the market in 2013 following two fundamental wins within our industry. One of which is the UK largest supplier of products to the UK body repair industry and the other an Uninsured Loss Recovery company supporting a cluster of commercial insurance broker across the UK with FNOL claims, credit hire and vehicle repair solutions.

We are proud to announce that was nominated and short-listed for the outstanding contribution award at the prestigious Bodyshop Awards in 2014.

Our industry knowledge and experience with dealing with road traffic incident claims dates back to 1962 with Roy Lloyd Limited a leading North West vehicle repairer with over 50 years experience branching into the non-fault credit repair and hire industry in 1995 and so has over 20 years experience in this field.

Our Accident Helpline is available 24/7, 365 days a year to provide assistance whenever your customers need us.

With a wealth of industry experience and over 15 trained members of staff to deliver a market leading customer service and FNOL. Our experienced well trained staff use the unique web based technology which drives an automated triage to establish fault or non-fault claims, ensuring the incidents are dealt with as smoothly as possible.

With teams based in both London and Southport, Merseyside the wide range of services on offer is a major strength of our company. The skilled claims handling teams at cover a range of disciplines from managing straight forward road traffic incidents and total losses, through to accidental damage.

With a complete range of non-fault solutions on offer, can reduce the impact of an accident on your customers. Utilising our proven expertise in vehicle repair management, the network can offer a high quality credit repair where your customers are not at fault, together with a like-for-like credit hire replacement vehicle. operate and own a credit hire fleet of 450 plus, made up of standard and prestigious vehicles and a mixture of light commercial vans, located in both the North & South of England. doesn’t stop when the vehicle is returned we believe the true test of an in-house uninsured loss recovery service is in its ability to recover uninsured outlay on non-fault claims.

24/7/365 Our dedicated claim handlers are responsible for managing every stage of the accident process, from the opening incoming call to the best outcome closure. We proactively manage recovery, estimates, repairs, replacement vehicles, insurance and legal services with solutions tailored to suit requirements. All calls are recorded for training, auditing and fraud detection processes.

The network currently has over 100 Approved Repairers, to repair all types of vehicle including car, LCV, HGV and specialist vehicles. They are well placed across the UK, each with overlapping postcodes to ensure national coverage and capacity flexibility, to offer you’re client a local repair, wherever they are based. The network offers a full manufacturers guarantee on repairs.

The network is managed by ourselves and we are responsible for implementing, auditing and maintaining relationships with our approved repairers, using our comprehensive self-assessment scoring and the online system to monitor performance.  Every bodyshop gets an annual site visit and must display the approved repairer signage.

You can be assured that our engineers will deal with and process all instructions quickly, accurately with full images including the instrument panel to avoid any issues when it comes to the customer and repairing garage. Our chosen team of engineers will keep you informed at every stage of the process and the vehicle reports will be with within 24 hours following instruction.

Roy Lloyd Limited is the North West’s leading independent credit car hire specialists to the non-fault accident market.

We have a fleet of over 475 vehicles ranging from Ford Fiestas to the prestigious Bentley GT Continental. We also carry specialist vans, dual control vehicles and motorcycles.

All vehicles on our fleet are less than one year old and are constantly changing to maintain a modern fleet. We also carry a large selection of different makes and models to enable us to find a perfect like for like vehicle.

Our 6000 sq. ft. head offices are based in Southport in the North West and with our London office we are able to deliver vehicles across the country every day usually within 24 hours.

Roy Lloyd Limited understands that following an accident you will incur extra charges at some point whether that is time off work, prescription charges or even public transport costs. By working with our business affiliates we are able to recover all of the extra expenses or losses that you may have incurred as a result of the accident. will help you secure your client and maximise your repair costs. We will supply you with a free insurance approved vehicle repair estimate. We will pay you a generous hourly rate. We will authorise repairs within 72 hours of acceptance. We will liaise with the engineering company on your behalf to maximise profitability out of each repair. We will pay you within 48 hours by electronic payment upon receipt of your invoice and signed satisfaction note. We will arrange for the supply of a like for like hire vehicle within 3 hours of notification. We have arranged for an up-front payment to you for each hire arranged.